Terms & Conditions

Preparing for your survey

Please have your latest energy bills available in either print or digital format for all fuel sources in use (electricity, gas, oil, LPG, seasoned wood). If unavailable, contact your energy provider or use a smart meter to record the following:

Your electricity unit rate (p/kWh)
Your solid fuel unit rate (p/kWh or p/Kg)
The MPAN number from your electricity bill
The annual kWh consumption from your electricity and gas bills

Please ensure the entire property is accessible for our surveyor, as we will need to record all room sizes and heights, radiator sizes and placements, glazed areas, doors, any ventilation that is present within the property, insulation levels, floor types, fuse boards, plus many more points of reference. We will also require access to the loft space for both heating systems and solar surveys.

If your survey is for a heating system, such as air source heat pumps or first time heating systems, please have ready any supporting documentation of retro-fitted or additional insulation levels, such as cavity wall insulation, internal or external wall insulation or loft insulation, and letters of completion/certification/building regulation notifications for additional sections of the property such as a room in roof, dorma section of a roof, or any additional extensions to the main dwelling.

If you don’t have this information to hand, don’t worry - just let our surveyor know, and we will pass it to your installer

In the unlikely event that your surveyor is running late to your appointment time, they will contact you via the telephone number provided. Please be aware of any phone calls on the day of your survey from an unknown or private number, as this may be our surveyor attempting to contact you.

Cooling-Off Period

A six hour cooling off period begins from when you receive these Terms & Conditions via email or SMS. Within these six hours, you are entitled to cancel your survey free of charge, providing the above guidelines have been met. You will receive a full refund if you cancel within this cooling off period.

If accepted, we will refund the full price paid for the services to the original method of payment. We are unable to refund either a full or partial amount to a different form of payment, or to a different account, or to any third party. Please allow up to fourteen calendar days for your refund to be processed, and a further ten days once accepted by the payment vendor/bank.

Cancellation & Refund Policy

To cancel your appointment, we MUST receive an email at info@posteritysurveys.co.uk stating your full name, address, and the reason for cancellation.
To request a refund for your survey, we MUST receive an email at info@posteritysurveys.co.uk stating your full name, address, and the reason for a refund.
You are entitled to a refund minus a £50 administration charge if you cancel your appointment more than 24 hours before the earliest agreed appointment date and time. On receipt of your refund request, we will approve or deny your request via email, SMS, or telephone call.
If you are approved, your refund will be processed, and a credit will be applied to your original method of payment automatically within 14 calendar days.
If you are declined, a satisfactory reason for denying the refund will be provided.

Refunds will not be granted if:

A survey is cancelled by yourself within 24 hours of the earliest agreed appointment time.
A refund is requested following the re-arrangement of a survey for any reason.
The appointment has been missed with no contact made to Posterity Surveys Uk by email, SMS or telephone call to inform us of your absence.
Your survey has been conducted and completed, and the services provided are deemed to be of reasonable quality.
A survey cannot be fully completed due to the property/building being in a dishevelled, unsanitary, unsafe or incomplete condition.

Exceptions:

Where a survey is rearranged and not fully cancelled by yourself more than 24 hours before the survey time that has been agreed, you are entitled to one replacement appointment slot free of charge. This new appointment must be mutually convenient for both yourself and Posterity Surveys Uk.
If a second appointment is either cancelled, missed, or re-arranged, a £50 surcharge will be added to your booking to keep your appointment live. If this remains unpaid after twenty four hours of a surcharge payment request, the full survey cost will not be refunded.
If you wish to keep your appointment slot live, Posterity Surveys Uk reserves the right to issue the above £50 surcharge multiple times for the same survey booking, if the appointments are missed multiple times for any of the reasons outlined above.
Posterity Surveys Uk reserves the right to deny an appointment or further subsequent appointments if more than two appointments are missed in a row, without issuing a full refund.
If the paid amount includes a surcharge for a large property, and the floor plan(s) we provide states that the property is less than 250 square metres, you may request the surcharge to be refunded by emailing us at info@posteritysurveys.co.uk This may be amended, refunded, or cancelled at our sole discretion. The same refund terms apply for a standalone surcharge, as stated above.

Right To Cancel

If you are a customer in the United Kingdom, you have the right to request a full refund within 14 calendar days from the day after your appointment date, if you feel that the services you agreed to pay for have not been met. To exercise your right to cancel the contract, please first carefully read the below Cancellation & Refund Policy, and request a refund in writing within 14 calendar days of receipt of the services.

Your statutory rights are not affected by our Returns Policy. To the extent that any provision in our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the offending provision in our Returns Policy will be deemed inapplicable.

Late or Missing Refunds

If you have followed the above refund request procedure and have not yet received a refund, please contact your bank at your earliest convenience, as there may be additional processing time before a refund is returned to you.

If you have contacted your bank and have still not received your refund, please email your query to info@posteritysurveys.co.uk stating your full name, address, and detail your query with as much information as possible.

Please note that Posterity Surveys Uk are not responsible for any delays, errors, or complications that may arise with your bank, and whilst we can offer guidance, advise and support, we cannot contact your bank on your behalf, or discuss your account with anyone other than yourself.

Survey Documentation

As your contact details are typically provided to us by a representative of your chosen installation company, your survey documents will be passed directly to the installer from which we received the booking and/or payment, or directly to an installer of your choice, if you have paid for the survey yourself. Your installer may then add any additional information they feel may be necessary, or that may be relevant to the specification and system design of your installation.

We will not allow an installer to edit, amend, manipulate or replace any of our provided documentation, or allow an installer to use our documentation in an effort to deliberately missell or misinform you of the benefits or potential non-benefits of a product.

If you have any questions, queries or concerns, or have noted a discrepancy within any provided documentation, please contact info@posteritysurveys.co.uk at your earliest convenience, stating your full name, address, and any supporting information and/or questions.

If you have paid for your survey and would like your survey documentation to keep, or if you decide to change your installer prior to your installation and require your survey documentation to pass on, you may request a digital copy of your documentation by emailing info@posteritysurveys.co.uk stating your full name, address, and detail your query with as much information as possible.

If you have paid for your survey and would like a printed copy of your survey documentation, a surcharge of £15 + P&P will be applied to the survey cost. Once posted, please allow up to fourteen calendar days for your documentation to arrive.

Posterity Surveys Uk Surveys reserves the right to retain a digital copy of your survey documentation on file for a minimum of ten years and a maximum of fifteen years, in line with data retention and ongoing audit policies outlined by Elmhurst, Stroma, and Quidos. Please note that you may request this information to be erased at any time, however any information gathered in order to complete an Energy Performance Certificate must be retained on file for a maximum of fifteen years.

As part of your survey, Posterity Surveys Uk Surveys may provide you with a draft EPC to access various government funding for renewable products. This EPC will remain in draft format for the purposes of pre-installation system design, and will only be lodged upon receipt of a written request to do so. A written request for lodgement may only be made by the company or individual that commissioned the survey, or a pre-authorised third party representative.

Please note that Posterity Surveys Uk Surveys is a third party surveying contractor and is commissioned to gather and supply relevant property information for renewable installation companies across the UK. Posterity Surveys Uk Surveys supply the information required to complete a system design and plan of works, however do not provide the plan of works itself, and is not responsible for:

The final design of your system.
The quality of system installation.
The safety of your system installation.
The overall efficiency of your system.
The scheme requirements of your chosen installer.
Any remedial and/or follow up works required after your installation.
Any funding complications that arise from the administration process of your installer.